Vigilo App Privacy Policy
Last updated: October 4, 2026
Vigilo Health ("the app") is a mobile app for patients of medical practices that use Vigilo, a remote patient monitoring service operated by New Origins AI, LLC ("New Origins AI," "we," "us"). This policy explains what the app collects, why, who receives it, and the choices you have. It covers the app on iPhone and Android. Our general Privacy Policy covers our website and other services.
Who is responsible for your information
Your medical practice invites you to use the app and decides how your readings are used in your care. New Origins AI runs the app and the Vigilo service for your practice as its Business Associate under HIPAA, under a written agreement with the practice. You can only use the app with a code from your practice.
What the app collects
- Readings from Apple Health or Health Connect. Only the kinds of readings you agree to share, and only after you sign your practice's authorization in the app: glucose (always included), and, if you choose, weight, blood pressure, resting heart rate, steps, active minutes and sleep. Each reading includes the time it was taken and the name of the app or device that recorded it.
- Readings you type in. Weight, blood pressure or pulse that you enter yourself.
- Your authorization. The name you type as your signature, what you chose to share, and when.
- Check-in answers and messages. Answers to questions from your care team, and messages you send to them if your practice offers messaging.
- App and device information. The app version, your phone's model name, and, if you turn on notifications, the address Apple or Google gives your phone for notifications. We do not collect your location, contacts, photos or advertising identifier.
Health records you connect stay on your phone. If you connect a patient portal (such as MyChart or healow) to see lab results, those records are stored only on your phone. The only part sent to your practice is a visit measurement you choose to send.
How it is used
- To show your readings, targets and results to you in the app.
- To send the readings you chose to share to your practice's care team, so they can review them between visits.
- To let your care team send you check-ins and messages, and to notify you that something is waiting. Notifications never contain health information.
- To keep the service secure and working, and to meet legal obligations.
Apple Health and Health Connect
Information read from Apple Health or Health Connect is used only to provide the app's features to you and your care team. It is never sold, never used for advertising or marketing, never used to build profiles for anyone else, and never shared except as described here. The app only reads; it never writes to or changes anything in Apple Health or Health Connect.
The use of information received from Health Connect adheres to the Health Connect Permissions policy, including its Limited Use requirements.
Who receives your information
- Your practice's care team, who use it in your care.
- Service providers that host and run the Vigilo service for us, under agreements that require them to protect it.
- Apple and Google deliver notifications to your phone. A notification says only that something is waiting, never what.
- Others only when the law requires it.
We do not sell your information and do not share it with advertisers or data brokers.
How long it is kept
Readings and messages sent to your practice become part of your medical record and are kept for as long as your practice's record retention policy and the law require, then deleted securely. Information stored only on your phone, including connected health records, is removed when you sign out of the app.
Your choices
- Change what you share at any time in the app, under Care Team, What you share.
- Stop sharing by withdrawing your authorization in the app or by contacting your practice. This stops new readings; it does not remove readings already in your medical record.
- Turn off access in Apple Health or Health Connect settings, or turn off notifications in your phone's settings.
- Ask for your records or ask questions about them through your practice.
Security
Information is encrypted in transit and at rest, access is limited to people who need it, and access to health information is logged. Your sign-in on the phone is kept in the phone's secure storage.
Children
The app is for adults. It is not directed to children under 18.
Changes to this policy
If we change this policy, we will update the date above, and tell you in the app if the change affects what is collected or shared.
Contact
Questions about your privacy: contact your practice, or the New Origins AI Privacy Officer at privacy@neworiginsai.com. App support: support@neworiginsai.com.